Bear with me. this one requires some warm-up. Verbal foreplay, if you will...
A usually boring part of my job is working on our accounts receivable list, which usually means calling individuals or businesses that owe money and trying to wheedle, cajole or sweet talk them into paying us. A good rule of thumb is that the more flagrant the debt, the more offensive the debtor. Today, one such individual dropped the "F-Bomb" on me no fewer than 25 times (yes I counted) in the first minute of my attempt to convey the message that:
a: you owe us money,
b: we're trying to be nice, but we're going to pursue this
I got bored with the repetition rather quickly, and after warning him that I was going to hang up if the quality of his language didn't improve, I did. He called me less than 30 seconds later and yup... started cursing at me for hanging up on him for cursing at me. So I invited him to call back when he learned some new words and hung up again. Less than a minute later, guess who...? Two tries later, his language finally improved marginally, but he promised to sue us. I suppose I harmed him emotionally by not letting him practice Anglo-Saxon monosyllables on me indefinitely. He did need practice.
I sent him to collections.
It was the most fun I had all day.
Thursday, March 1, 2007
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